Privacy Policy

Privacy Policy

Last updated: 27/07/2026

At Begad, your privacy matters to us. This Privacy Policy explains how Begad ("Begad", "we", "our", or "us") collects, uses, shares, and protects your personal information when you visit or shop on Begad.ae (the "Platform"). By using the Platform, you agree to the practices described in this policy.

Who We Are

Begad is a UAE-based online marketplace that connects buyers with independent sellers across multiple categories, including electronics, fashion, home, furniture, beauty, grocery, and health. As a marketplace, some of your information may be shared with sellers and service providers strictly to fulfil your orders and deliver our services.

Information We Collect

We collect information that helps us provide and improve our services, including your account and contact details (name, email, phone number, and delivery address), order and transaction information (the products you buy, order history, and delivery details), and payment information (processed securely through our payment partners — we do not store full card numbers on our servers). We also collect the messages you send to our support team, device and usage data such as your IP address, browser type, and pages viewed, and information gathered through cookies and similar technologies.

How We Use Your Information

We use your information to process, fulfil, and deliver your orders; provide customer support and respond to your enquiries; manage your account and verify your identity; improve our Platform and shopping experience; send you order updates and, with your consent, offers and newsletters; detect and prevent fraud, abuse, or security issues; and comply with legal and regulatory obligations in the UAE.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, analyse Platform performance, and measure the effectiveness of our marketing. This may include third-party tools such as analytics services and advertising pixels (for example, Meta Pixel). You can manage or disable cookies through your browser settings, though some features of the Platform may not work properly without them.

How We Share Your Information

We do not sell your personal information. We may share it only with sellers and vendors to process and fulfil the orders you place with them; with service providers such as delivery and logistics partners, payment processors, and technology providers who help us operate the Platform; for legal reasons when required by law, regulation, or court order, or to protect the rights and safety of Begad, our users, or others; and in the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

Data Security

We use appropriate technical and organisational measures — including secure technologies and access controls — to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfil the purposes described in this policy, and meet legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

Your Rights

Subject to applicable UAE data protection laws, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, object to or restrict certain processing, and withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you have opted in to receive marketing from Begad, you can unsubscribe at any time using the link in our emails or by contacting us. You will still receive essential service messages, such as order confirmations and delivery updates.

Children's Privacy

Begad is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before sharing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date, and we encourage you to review this page periodically.

Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United Arab Emirates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: support@begad.ae
Phone: +971 56 238 6732
Website: begad.ae